The Mission of UPCA is to remain the number one collection agency on Guam and the Micronesia, and to be known for its exemplary credit and collections services, as well as its professionalism with regards to customer service and employee relations. We are compliant with FDCPA Rules and Regulations and it is expected that all our employees are dedicated to upholding these guidelines and being professional in all aspects of their job. We expect each employee to respect each other and to conduct one's actions at all times. Consistently surpassing monthly individual and team goals in a unified effort is the key to accomplishing our mission. We expect our employees to utilize their knowledge, skills, and abilities to their utmost potential and to have the personal pride to achieve a job well done. We wish to encourage growth and development of quality employees with exemplary work ethics, honesty, trustworthiness, loyalty and consistent optimal performance. An employee with these qualities should be able to succeed in this organization and in life.